The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service

Xiangyu Zhao

doi:10.47297/taposatWSP2633-456901.20250607

PDF
Export
Share
Collection
Album

The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service

Volume 6, Issue 7

Views: 0 Downloads: 0

The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service
The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service
School of Communication Technology, Communication University of China, Nanjing, Jiangsu, 211172, China
Vol. 6, Issue 7, Pages: 5-8(2025)
Published：31 July 2025
DOI：10.47297/taposatWSP2633-456901.20250607
Accepted：

Scan QR Code

Zhao Xiangyu.The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service[J].Theory and Practice of Science and Technology,2025,06(07):5-8.
DOI：

Zhao Xiangyu.The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service[J].Theory and Practice of Science and Technology,2025,06(07):5-8. DOI： 10.47297/taposatWSP2633-456901.20250607.

摘要

Abstract

Speech recognition technology

commonly referred to as automatic speech recognition (ASR)

converts the vocabulary information contained in human speech into structured input that computers

such as text commands

can process. Intelligent customer service is an automated response system built using natural language processing

deep learning

and knowledge processing technologies

capable of operating 24/7 and handling multiple user requests simultaneously. Integrating ASR capabilities into such systems enables users to interact with the system via natural speech rather than traditional keypad input

thereby enhancing service accessibility and automation levels. This paper explores the application of speech recognition technology in intelligent customer service systems

aiming to provide a clear practical framework for developing more efficient and user-friendly intelligent service systems.

关键词

Keywords

references

Yang Wei, Wang Maohuan. Application of Deep Learning-Based Speech Recognition Technology in the Digitization of Audio Archives [J]. Zhejiang Archives, 2024, (2): 52-54+60.

Wang Feifei, Ben Kerong, Zhang Xian. Research on Speech Recognition Robustness Enhancement Technology Based on Domain Knowledge [J]. Computer Engineering and Science, 2023, 45(12): 2155-2164.

Zhong Lijun, Zhou Chuny. The Influence of Intelligent Customer Service Types on Consumer Recommendation Persuasiveness: A Discussion on the Mediating Role of Human-Computer Trust and the Moderating Role of Anthropomorphism [J]. Business Economics Research, 2024, (24): 71-74.

Liu Ying. The Impact of Artificial Intelligence Customer Service on Consumers' Online Purchase Intentions: A Mediating Perspective Based on Consumer Experience [J]. Business Economics Research, 2024, (13): 73-76.

Peng Guochao, Wu Siyuan. A Study on the Mechanism of User Avoidance Behavior in Intelligent Customer Service Contexts: An Exploration Based on Grounded Theory and Narrative Research [J]. Information Theory and Practice, 2024, 47(3): 104-111.

Alert me when the article has been cited

Submit

Research and Application of Groundwater Pollution Remediation Technologies

Analysis of the Application of Electronic Engineering Technology in Single Chip Microcomputer

Related Author

Wen Yang

Shuiquan ZHU

Related Institution

Anhui Construction Engineering SanJian Group Co., LTD. Hefei City

Tianjin Electronic Information College

⁰