Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method

Guanghai Yang; Han-Hsing Yu; Dehua Xi; Ming Yang; Jiafu Su

doi:10.47297/wspchrmWSP2040-800503.20261701

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Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method

Volume 17, Issue 1

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Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method
Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method
1.International College, Krirk University, Bangkok, Thailand
2.National Research Base of Intelligent Manufacturing Service, Chongqing Technology and Business University, Chongqing, China
Vol. 17, Issue 1, Pages: 43-61(2026)
Published：30 March 2026
DOI：10.47297/wspchrmWSP2040-800503.20261701
Accepted：

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Yang Guanghai,Yu Han-Hsing,Xi Dehua,et al.Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method[J].Journal of Chinese Human Resources Management,2026,17(01):43-61.
DOI：

Yang Guanghai,Yu Han-Hsing,Xi Dehua,et al.Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method[J].Journal of Chinese Human Resources Management,2026,17(01):43-61. DOI： 10.47297/wspchrmWSP2040-800503.20261701.

摘要

Abstract

Employees

as the backbone of an enterprise

are essential to its development. The job satisfaction of enterprise employees plays a critical role in the operation and growth of the enterprise. This paper aims to propose a comprehensive evaluation index and method for assessing employee job satisfaction

thereby assisting enterprises in evaluating their employee job satisfaction more effectively. In this paper

we first construct a comprehensive evaluation index system for employee job satisfaction from multiple perspectives

comprising nine indicators. Next

we apply the entropy weight method to determine more objective and accurate indicator weights. Finally

by combining the entropy weight method (EWM) and the TOPSIS method

we conducted a comprehensive evaluation of employee job satisfaction. To validate this method

we applied it to evaluate the job satisfaction of employees in a technology-driven enterprise. The evaluation of the case study reveals that the research findings can assist enterprises in understanding the level of employee job satisfaction

thereby providing effective decision-making support for enhancing employee job satisfaction within the organization.

关键词

Keywords

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