Psychosocial Safety Climate and Job Autonomy on Voice Behavior in the Hospitality Industry in China: The Roles of Emotional Exhaustion and Coworker Support

Lanxi Li; Daisy Mui Hung Kee; Xiaoyang Liu

doi:10.47297/wspchrmWSP2040-800504.20251601

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Psychosocial Safety Climate and Job Autonomy on Voice Behavior in the Hospitality Industry in China: The Roles of Emotional Exhaustion and Coworker Support

Volume 16, Issue 1

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Psychosocial Safety Climate and Job Autonomy on Voice Behavior in the Hospitality Industry in China: The Roles of Emotional Exhaustion and Coworker Support
Psychosocial Safety Climate and Job Autonomy on Voice Behavior in the Hospitality Industry in China: The Roles of Emotional Exhaustion and Coworker Support
1.School of Management, Universiti Sains Malaysia, 11800, Penang, Malaysia
2.School of Educational Studies, Universiti Sains Malaysia, 11800, Penang, Malaysia
Vol. 16, Issue 1, Pages: 62-79(2025)
Published：18 February 2025
DOI：10.47297/wspchrmWSP2040-800504.20251601
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Li Lanxi,Kee Daisy Mui Hung,Liu Xiaoyang.Psychosocial Safety Climate and Job Autonomy on Voice Behavior in the Hospitality Industry in China: The Roles of Emotional Exhaustion and Coworker Support[J].Journal of Chinese Human Resources Management,2025,16(01):62-79.
DOI：

Li Lanxi,Kee Daisy Mui Hung,Liu Xiaoyang.Psychosocial Safety Climate and Job Autonomy on Voice Behavior in the Hospitality Industry in China: The Roles of Emotional Exhaustion and Coworker Support[J].Journal of Chinese Human Resources Management,2025,16(01):62-79. DOI： 10.47297/wspchrmWSP2040-800504.20251601.

摘要

Abstract

This study examines how psychosocial safety climate (PSC) and job autonomy impact voice behavior

highlighting emotional exhaustion as a mediator and coworker support as a moderator. Drawing on the Conservation of Resources (COR) theory

the study highlights how a positive PSC and high job autonomy can promote voice behavior. The findings demonstrate that PSC and job autonomy positively influence voice behavior directly. Emotional exhaustion mediates the relationships between PSC

job autonomy

and voice behavior

while coworker support mitigates the adverse impact of emotional exhaustion

making employees more likely to engage in voice behavior. Frontline employees from two five-star hotels in the southwest of China provided the data

highlighting the critical role of a supportive organizational environment in fostering proactive employee behaviors. The findings offer theoretical and practical insights into organizational behavior

suggesting that hotel managers are advised to foster a psychologically safe work climate by actively encouraging open communication and addressing employee concerns. Providing greater job autonomy

such as granting employees more control over their tasks and decision-making

can further empower voice behavior. Additionally

cultivating strong coworker support networks through team-building activities and collaboration opportunities can help mitigate emotional exhaustion. These practices contribute to a more engaged and motivated workforce

ultimately improving service quality and organizational performance in the highly competitive hospitality industry.

关键词

Keywords

references

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