Research on the satisfaction improvement strategy of local basic education wisdom platform under the theory of education governance and stakeholder theory

Beibei Li

doi:10.47297/wspiedWSP2516-250002.20240805

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Research on the satisfaction improvement strategy of local basic education wisdom platform under the theory of education governance and stakeholder theory

Volume 8, Issue 5

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Research on the satisfaction improvement strategy of local basic education wisdom platform under the theory of education governance and stakeholder theory
Research on the satisfaction improvement strategy of local basic education wisdom platform under the theory of education governance and stakeholder theory
China Jiliang University
Vol. 8, Issue 5, Pages: 17-24(2024)
Published： 24 May 2024 ，
DOI：10.47297/wspiedWSP2516-250002.20240805
Accepted：

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Li Beibei.Research on the satisfaction improvement strategy of local basic education wisdom platform under the theory of education governance and stakeholder theory[J].Journal of International Education and Development,2024,08(05):17-24.
DOI：

Li Beibei.Research on the satisfaction improvement strategy of local basic education wisdom platform under the theory of education governance and stakeholder theory[J].Journal of International Education and Development,2024,08(05):17-24. DOI： 10.47297/wspiedWSP2516-250002.20240805.

摘要

Abstract

In recent years

with the promotion of the national education informatization

various provinces and cities have invested heavily to build the intelligent education platform

aiming at promoting the innovative development of basic education services. As an important part of the informatization construction of basic education

the local intelligent education platform has gradually covered all county-level administrative regions and become an important infrastructure for promoting the modernization of education and promoting educational equity. Its development status is related to the popularization degree of informatization in the basic education stage. Local smart education platforms are in their initial stage

facing problems such as imperfect functions

poor content and poor promotion effect. In Hebi city as an example

the activation rate at the district and county level is between 46% and 54%. User satisfaction survey is an important means to find problems and improve the platform.This study combines the theory of education governance and stakeholders

discusses the factors affecting local basic education wisdom education platform user satisfaction

and put forward the improvement path and public management strategy

such as technical support

platform function optimization

customer service quality improvement

function and content update

user feedback and security

user emotional support

etc. The study aims to improve user satisfaction and provide practical guidance for platform optimization.

关键词

Keywords

intelligent education platformand evaluation of user satisfaction

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