Jun Shang. Analysis on Improving Service Quality of College Librarians. [J]. Journal of International Education and Development 7(1):55-58(2023)
DOI:
Jun Shang. Analysis on Improving Service Quality of College Librarians. [J]. Journal of International Education and Development 7(1):55-58(2023) DOI: 10.47297/wspiedWSP2516-250011.20230701.
Analysis on Improving Service Quality of College Librarians
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摘要
Abstract
There are several ways to improve the service quality of university librarians. Firstly
librarians need to understand users' needs and obtain information on users' needs by communicating with them and conducting surveys. Secondly
librarians should provide diversified library services
including book lending
consultation services
document delivery and digital resource services. At the same time
librarians should also strengthen information literacy education for users
so that they can understand how to use various library resources and services
and improve library technology and master new technologies and methods to provide better services to users. Finally
administrators should also actively expand library resources to meet the needs of users. To sum up
to improve the quality of service
university librarians need to consider user needs
library services
information literacy education
technology level and resource expansion.
关键词
Keywords
University librariesQuality of serviceDiversity of services
references
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