The Impact of Hospital Volunteers' Service Motivation on Sustained Service Willingness: A Perspective of Psychological Capital and Organizational Support Perception

Tengjie Yang; Qin Zhu

doi:10.47297/wspsprwWSP2515-471004.20240802

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The Impact of Hospital Volunteers' Service Motivation on Sustained Service Willingness: A Perspective of Psychological Capital and Organizational Support Perception

Volume 8, Issue 2

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The Impact of Hospital Volunteers' Service Motivation on Sustained Service Willingness: A Perspective of Psychological Capital and Organizational Support Perception
The Impact of Hospital Volunteers' Service Motivation on Sustained Service Willingness: A Perspective of Psychological Capital and Organizational Support Perception
School of Social Development and Public Policy, Fudan University, Shanghai 200433, China
Vol. 8, Issue 2, Pages: 47-60(2024)
Published：23 December 2024
DOI：10.47297/wspsprwWSP2515-471004.20240802
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Yang Tengjie,Zhu Qin.The Impact of Hospital Volunteers' Service Motivation on Sustained Service Willingness: A Perspective of Psychological Capital and Organizational Support Perception[J].Social Policy Review,2024,08(02):47-60.
DOI：

Yang Tengjie,Zhu Qin.The Impact of Hospital Volunteers' Service Motivation on Sustained Service Willingness: A Perspective of Psychological Capital and Organizational Support Perception[J].Social Policy Review,2024,08(02):47-60. DOI： 10.47297/wspsprwWSP2515-471004.20240802.

摘要

Abstract

Volunteer services carried out in hospitals are an essential initiative that serves to drive forward the reforms of public hospitals and foster harmonious doctor-patient relationships. However

the situation where hospital social work departments often deal with "one-time volunteers" exists

and the matter of volunteers' sustained service willingness continues to be a persistent challenge.. Based on the Conservation of Resources (COR) theory

this paper examines the role of psychological capital as an individual resource and organizational support perception as a relational resource in the influence of service motivation on the sustained service willingness. Through the application of a moderated mediation model

the study discovers that the service motivation of hospital volunteers has a positive influence on their sustained service willingness

and this influence is achieved via psychological capital. Psychological capital serves not merely as a bridge for transforming service motivation into sustained service willingness but also as a crucial resource for sustaining long-term service willingness. In contrast to previous studies that view organizational support perception as a positive incentive

this paper identifies a negative moderating effect of organizational support perception between service motivation and psychological capital. When organizational support is at an appropriate level

it can boost an individual's positive psychological state. However

if the support is excessive

it might reduce the intrinsic value of service motivation

and as a result

the positive influence of service motivation on psychological capital will be weakened. The study suggests that hospital social work departments should implement targeted psychological capital enhancement activities for on-duty volunteers to promote sustained volunteer willingness. Additionally

attention should be paid to the strategies for providing organizational support perception. Full consideration should be given to individuals' internal motivations and psychological needs. By appropriately adjusting the support of service motivation to psychological capital through organizational support perception

the volunteer turnover rate can be reduced.

关键词

Keywords

references

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