The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service

Xiangyu Zhao

doi:10.47297/taposatWSP2633-456901.20250607

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The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service

6卷第7期

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The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service
The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service
School of Communication Technology, Communication University of China, Nanjing, Jiangsu, 211172, China
2025年6卷第7期页码：5-8
纸质出版日期：2025-07-31
DOI：10.47297/taposatWSP2633-456901.20250607
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(2025). The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service. 科技理论与实践（英文版）, 6(7), 5-8.

Zhao Xiangyu.The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service[J].Theory and Practice of Science and Technology,2025,06(07):5-8.
(2025). The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service. 科技理论与实践（英文版）, 6(7), 5-8. DOI： 10.47297/taposatWSP2633-456901.20250607.

Zhao Xiangyu.The Application and Innovation of Speech Recognition Technology in Intelligent Customer Service[J].Theory and Practice of Science and Technology,2025,06(07):5-8. DOI： 10.47297/taposatWSP2633-456901.20250607.

摘要

Abstract

Speech recognition technology

commonly referred to as automatic speech recognition (ASR)

converts the vocabulary information contained in human speech into structured input that computers

such as text commands

can process. Intelligent customer service is an automated response system built using natural language processing

deep learning

and knowledge processing technologies

capable of operating 24/7 and handling multiple user requests simultaneously. Integrating ASR capabilities into such systems enables users to interact with the system via natural speech rather than traditional keypad input

thereby enhancing service accessibility and automation levels. This paper explores the application of speech recognition technology in intelligent customer service systems

aiming to provide a clear practical framework for developing more efficient and user-friendly intelligent service systems.

关键词

Keywords

references

Yang Wei, Wang Maohuan. Application of Deep Learning-Based Speech Recognition Technology in the Digitization of Audio Archives [J]. Zhejiang Archives, 2024, (2): 52-54+60.

Wang Feifei, Ben Kerong, Zhang Xian. Research on Speech Recognition Robustness Enhancement Technology Based on Domain Knowledge [J]. Computer Engineering and Science, 2023, 45(12): 2155-2164.

Zhong Lijun, Zhou Chuny. The Influence of Intelligent Customer Service Types on Consumer Recommendation Persuasiveness: A Discussion on the Mediating Role of Human-Computer Trust and the Moderating Role of Anthropomorphism [J]. Business Economics Research, 2024, (24): 71-74.

Liu Ying. The Impact of Artificial Intelligence Customer Service on Consumers' Online Purchase Intentions: A Mediating Perspective Based on Consumer Experience [J]. Business Economics Research, 2024, (13): 73-76.

Peng Guochao, Wu Siyuan. A Study on the Mechanism of User Avoidance Behavior in Intelligent Customer Service Contexts: An Exploration Based on Grounded Theory and Narrative Research [J]. Information Theory and Practice, 2024, 47(3): 104-111.

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