Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality

Ramesh C Sharma; Deepika Kohli

doi:10.47297/wspchrmWSP2040-800501.20231403

PDF
导出
分享
收藏
专辑

Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality

14卷第3期

浏览量: 0 Downloads: 372

Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality
Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality
1.Graphic Era Hill University, Dehradun, India
2.Khalsa College of Education, GT Road, Amritsar, India
2023年14卷第3期页码：3-17
纸质出版日期： 2023-10-01 ，
DOI：10.47297/wspchrmWSP2040-800501.20231403
Accepted：

Scan QR Code

(2023). Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality. 华夏人力资源管理学报, 14(3), 3-17.

Sharma Ramesh C,Kohli Deepika.Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality[J].Journal of Chinese Human Resources Management,2023,14(03):3-17.
(2023). Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality. 华夏人力资源管理学报, 14(3), 3-17. DOI： 10.47297/wspchrmWSP2040-800501.20231403.

Sharma Ramesh C,Kohli Deepika.Embracing Digital Transformation for Sustainable Development: The Synergy between Learning Organizations, Human Resource Management, and Service Quality[J].Journal of Chinese Human Resources Management,2023,14(03):3-17. DOI： 10.47297/wspchrmWSP2040-800501.20231403.

摘要

Abstract

In today's rapidly evolving world

digital transformation has emerged as a driving force behind sustainable development across various sectors. There is an intricate relationship between digital transformation

learning organizations

human resource management

and service quality. The necessity for organizations to adapt and innovate in response to technological advancements and global challenges is increasingly being acknowledged. Embracing digital transformation has become imperative for institutions seeking to remain competitive and relevant in the modern landscape while pursuing sustainable development goals. This paper explores how digital transformation facilitates the creation of learning organizations that cultivate a culture of continuous improvement. Moreover

we examine the critical role of strategic human resource management in nurturing a workforce equipped to harness emerging technologies for sustainable service quality. By embracing a learning-oriented approach and prioritizing human resource development

institutions can unlock the full potential of emerging technologies

thereby accelerating progress toward sustainable development goals. This paper seeks to contribute to the dialogue on harnessing the power of digital transformation to achieve a more sustainable and inclusive future.

关键词

Keywords

Global challengesInclusive futureInnovationOrganizational adaptationService qualitySustainable developmentSynergyTechnological advancements

references

Alhassan, M. D., Adam, I. O., & Musah, A. (2021). E-government development at the global level: An analysis of the effects of ICT access and ICT skills. International Journal of Technology Diffusion (IJTD), 12(2), 17-31. http://doi.org/10.4018/IJTD.2021040102

Aramburuzabala, P., & Cerrillo, R. (2023). Service-learning as an approach to educating for sustainable development. Sustainability, 15(14), 11231. https://doi.org/10.3390/su151411231

Astafeva, O. V., Pecherskaya, E. P., Tarasova, T. M., & Korobejnikova, E. V. (2020). Digital transformation in the management of contemporary organizations. In Ashmarina, S., Vochozka, M., Mantulenko, V. (Eds.), Digital Age: Chances, Challenges and Future. Springer. https://doi.org/10.1007/978-3-030-27015-5_46

Bakry, S. H., & al Ghoneim, K. (2020). State-owned enterprises: Toward sustainable development. International Journal of Smart Education and Urban Society (IJSEUS), 11(4), 53-64. http://doi.org/10.4018/IJSEUS.2020100104

Baporikar, N., & Fotolela, R. (2020). Socio-cultural facets for sustainable entrepreneurship development. International Journal of Sustainable Economies Management (IJSEM), 9(4), 46-68. http://doi.org/10.4018/IJSEM.2020100103

Blicharska, M., Teutschbein, C., & Smithers, R. J. (2021). SDG partnerships may perpetuate the global North–South divide. Scientific Reports, 11(1). https://doi.org/10.1038/s41598-021-01534-6

Diez-Busto, E., San-Martín, P., & Pérez, A. (2023). Companies and the UN sustainable development goals: At the intersection between social impact and business value. In Research anthology on approaches to social and sustainable entrepreneurship (pp. 1128-1150). IGI Global. https://doi.org/10.4018/978-1-6684-7593-5.ch056

El-Jardali, F., Ataya, N., & Fadlallah, R. (2018). Changing roles of universities in the era of SDGs: Rising up to the global challenge through institutionalising partnerships with governments and communities. Health Research Policy and Systems. 16, 38. https://doi.org/10.1186/s12961-018-0318-9

Foerster-Metz, U. S., Marquardt, K., Golowko, N., Kompalla, A., & Hell, C. (2018). Digital transformation and its implications on organizational behavior. Journal of EU Research in Business, 2018(3), 1-14. https://doi.org/10.5171/2018.340873

Gharehbaghi, K., Trigunarsyah, B., & Balli, A. (2020). Sustainable urban development: Strategies to support the Melbourne 2017 - 2050. International Journal of Strategic Engineering (IJoSE), 3(2), 59-72. http://doi.org/10.4018/IJoSE.2020070104

Green, N. B., & Heaton, D. (2021). Sustainable development and consciousness development: Realizing a sustainable world through management education. In M. Gurubatham & G. Williams (Eds.), Advancing innovation and sustainable outcomes in international graduate education (pp. 1-20). IGI Global. https://doi.org/10.4018/978-1-7998-5514-9.ch001

Hamdan, M., Anshari, M., Ahmad, N., & Ali, E. (Eds.). (2023). Public policy's role in achieving sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-6684-8903-1

Makori, E. O. (2021). Sustainable information development practices and societal transformation in Kenya. International Journal of Library and Information Services (IJLIS), 10(2), 1-19. http://doi.org/10.4018/IJLIS.20210701.oa7

Matthew, U. O., Kazaure, J. S., & Haruna, K. (2020). Multimedia information system (MIS) for knowledge generation and ICT policy framework in education: Innovative sustainable educational investment. International Journal of Information Communication Technologies and Human Development (IJICTHD), 12(3), 28-58. http://doi.org/10.4018/IJICTHD.2020070102

Munro, V. (2021). From CSR 'greenwashing' to general 'SDG washing': The potential threat to SDG implementation. https://www.emeraldgrouppublishing.com/opinion-and-blog/csr-greenwashing-general-sdg-washing-potential-threat-sdg-implementation

Norouzi, N. (2022). Regulating sustainable economics: A legal and policy analysis in the light of the United Nations sustainable development goals. In C. Popescu (Ed.), Handbook of research on changing dynamics in responsible and sustainable business in the post-COVID-19 era (pp. 266-287). IGI Global. https://doi.org/10.4018/978-1-6684-2523-7.ch013

Pego, A. C. (Ed.). (2022). Smart cities, citizen welfare, and the implementation of sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-7998-7785-1

Piaggesi, D. (2021). Hyper connectivity as a tool for the development of the majority. International Journal of Hyperconnectivity and the Internet of Things (IJHIoT), 5(1), 63-77. http://doi.org/10.4018/IJHIoT.2021010104

Podder, S. K. & Samanta, D. (2022). E-development and sustainable management education for effective leadership and sustainable society. International Journal of Social Ecology and Sustainable Development (IJSESD), 13(6), 1-18. http://doi.org/10.4018/IJSESD.301254

Popescu, C. (Ed.). (2023). Positive and constructive contributions for sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-6684-7499-0

Popescu, C. R. (Ed.). (2021). Handbook of research on novel practices and current successes in achieving the sustainable development goals. IGI Global. https://doi.org/10.4018/978-1-7998-8426-2

Popescu, C. R., Yu, P., & Wei, Y. (Eds.). (2024). Achieving the sustainable development goals through infrastructure development. IGI Global. https://doi.org/10.4018/979-8-3693-0794-6

Raiden, A. & King, A. (2021). Social value, organisational learning, and the sustainable development goals in the built environment. Resources, Conservation and Recycling, 172, 105663. https://doi.org/10.1016/j.resconrec.2021.105663

Rauch, F., Steiner, R., Kurz, P. (2022). Action research for education for sustainable development: The case of the university in-service course 'education for sustainable development—Innovations in school and teacher education (BINE)'. Educational Action Research, 30(4), 632–637. https://doi.org/10.1080/09650792.2021.1971098

Schaller, A. M., Schaller, A. A., & Vatananan-Thesenvitz, R. (2022). What are the general mechanisms that pushes a company to transform digitally? In 2022 Portland International Conference on Management of Engineering and Technology (PICMET) (pp.1-11). IEEE. https://doi.org/10.23919/PICMET53225.2022.9882536

Shahi, C., & Sinha, M. (2021). Digital transformation: challenges faced by organizations and their potential solutions. International Journal of Innovation Science, 13(1), 17-33. https://doi.org/10.1108/IJIS-09-2020-0157

Taylor, R., Besaand, M. C., Matin, N., & Davis, M. (2017). Understanding social equity and sustainability interactions in the sustainable development goals: Gender differences in food security. Stockholm Environment Institute. http://www.jstor.org/stable/resrep02782

United Nations. (2015).The 17 substantiable development goals. Department of Economic and Social Affairs. https://sdgs.un.org/goals

Unwin, T. (2018, April 23). ICTs and the failure of the SDGs [Blog post]. https://unwin.wordpress.com/2018/04/23/icts-and-the-failure-of-the-sdgs/

Wolf, M., Semm, A., & Erfurth, C. (2018). Digital transformation in companies – Challenges and success factors. In M. Hodoň, G. Eichler, C. Erfurth, & G. Fahrnberger. (Eds.), Innovations for community services. Springer. https://doi.org/10.1007/978-3-319-93408-2_13

Yildirim, S. (2022). The consumer role for sustainable development: How consumers contribute sustainable development goals. In Research anthology on measuring and achieving sustainable development goals (pp. 872-888). IGI Global. https://doi.org/10.4018/978-1-6684-3885-5.ch047

文章被引用时，请邮件提醒。

Submit

Tourism Education Programme Adoption to Learning Organization and Human Resources Industry for Service Quality

Related Author

Nesrin M. Bahcelerli Faculty of Tourism, Tourism Research and Development Center, Near East University

Mehmet Altınay Faculty of Tourism, University of Kyrenia

Related Institution

Faculty of Tourism, Tourism Research and Development Center, Near East University

Faculty of Tourism, University of Kyrenia

⁰