17卷 第1期
1.International College, Krirk University, Bangkok, Thailand
2.National Research Base of Intelligent Manufacturing Service, Chongqing Technology and Business University, Chongqing, China
纸质出版：2026-03-30
Scan QR Code
Guanghai Yang, Han-Hsing Yu, Dehua Xi, Ming Yang & Jiafu Su. (2026). Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method. 华夏人力资源管理学报, 17(1), 43-61.
Yang Guanghai,Yu Han-Hsing,Xi Dehua,et al.Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method[J].Journal of Chinese Human Resources Management,2026,17(01):43-61.
Guanghai Yang, Han-Hsing Yu, Dehua Xi, Ming Yang & Jiafu Su. (2026). Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method. 华夏人力资源管理学报, 17(1), 43-61. DOI： 10.47297/wspchrmWSP2040-800503.20261701.
Yang Guanghai,Yu Han-Hsing,Xi Dehua,et al.Comprehensive Evaluation of Employee Job Satisfaction Based on the Entropy-Weighted TOPSIS Decision Making Method[J].Journal of Chinese Human Resources Management,2026,17(01):43-61. DOI： 10.47297/wspchrmWSP2040-800503.20261701.
Employees
as the backbone of an enterprise
are essential to its development. The job satisfaction of enterprise employees plays a critical role in the operation and growth of the enterprise. This paper aims to propose a comprehensive evaluation index and method for assessing employee job satisfaction
thereby assisting enterprises in evaluating their employee job satisfaction more effectively. In this paper
we first construct a comprehensive evaluation index system for employee job satisfaction from multiple perspectives
comprising nine indicators. Next
we apply the entropy weight method to determine more objective and accurate indicator weights. Finally
by combining the entropy weight method (EWM) and the TOPSIS method
we conducted a comprehensive evaluation of employee job satisfaction. To validate this method
we applied it to evaluate the job satisfaction of employees in a technology-driven enterprise. The evaluation of the case study reveals that the research findings can assist enterprises in understanding the level of employee job satisfaction
thereby providing effective decision-making support for enhancing employee job satisfaction within the organization.
Ayhan, E., Wna, P. S. I., & Al, D. (2025). Evaluation of citizen s atisfaction with e-services: An analysis using the E-GovQual model and importance-performance analysis. Journal of Intelligent Management Decision , 4 (1), 1-22. https://doi.org/10.56578/jimd040101
Alkandi, I. G., Khan, M. A., Fallatah, M., Alabdulhadi, A., Alanizan, S., & Alharbi, J. (2023). The impact of incentive and reward systems on employee performance in the Saudi primary, secondary, and tertiary industrial sectors: A mediating influence of employee job satisfaction. Sustainability , 15 (4), 3415. https://doi.org/10.3390/su15043415
An, Y., Tan, X. C., Gu, B. H., Zhu, K. W., Shi, L. J., & Ding, Z. Y. (2023). An assessment of renewable energy development in Belt and Road Initiative countries: An entropy and TOPSIS approach. Energy Reports , 10 , 3545-3560. https://doi.org/10.1016/j.egyr.2023.09.085
Banadkouki, M. R. Z. (2023) Selection of strategies to improve energy efficiency in industry: A hybrid approach using EWM and fuzzy TOPSIS. Energy , 279 , 128070. https://doi.org/10.1016/j.energy.2023.128070
Chen, P. (2021). Effects of the entropy weight on TOPSIS. Expert Systems with Applications, 168 , 114186. https://doi.org/10.1016/j.eswa.2020.114186
de Farias Aires, R. F., & Ferreira, L. (2019). A new approach to avoid rank reversal cases in the TOPSIS method. Computers & Industrial Engineering , 132 (C), 84-97. https://doi.org/10.1016/j.cie.2019.04.023
Dong, H., Han, Y., & Zhang, Q. (2022). Investigation and fuzzy comprehensive evaluation of university teachers' job satisfaction: Based on comparative analysis of different types of teachers. Heilongjiang Researches on Higher Education , 40 (1), 23. https://doi.org/10.19903/j.cnki.cn23-1074/g.2022.01.016
Dorta-Afonso, D., Romero-Domínguez, L., & Benítez-Núñez, C. (2023). It's worth it! High performance work systems for employee job satisfaction: The mediational role of burnout. International Journal of Hospitality Management, 108, 103364 . https://doi.org/10.1016/j.ijhm.2022.103364
Dymova, L., Sevastjanov, P., & Tikhonenko, A. (2013). A direct interval extension of TOPSIS method. Expert Systems with Applications , 40 (12), 4841-4847. https://doi.org/10.1016/j.eswa.2013.02.022
Duan, Z., Zhou, W., & Wang, H. (2022). Analysis on urban smart construction based on Entropy Weight Model: Take Hefei city of Anhui as an example. Journal of Kunming University of Science and Technology (Social Sciences) , 22 (2), 73-80. https://doi.org/10.16112/j.cnki.53-1160/c.2022.02.342
Deng, X., Napratansuk, N., Pharcharuen, W., Koment, J., & Su, J. F. (2025). A CRI TIC-I-TOPSIS approach to assess public satisfaction with cultural services in urban communities. Advances in Decision Science s, 28 (1), 96-121.
Hwang, C. L., & Yoon, K. (1981). Multiple attribute decision making: Methods and applications. Springer.
Idris, A. M., & Manganaro, M. (2017). Relationships between psychological capital, job satisfaction, and organizational commitment in the Saudi oil and petrochemical industries. Journal of Human Behavior in the Social Environment , 27 (4), 251-269. https://doi.org/10.1080/10911359.2017.1279098
Indrayani, I., Nurhatisyah, N., Damsar, D., & Wibisono, C. (2024), How does millennial employee job satisfaction affect performance? Higher Education, Skills and Work-Based Learning, 14 (1), 22-40. https://doi.org/10.1108/HESWBL-01-2023-0004
Kauppila, O. P. (2025). Revisiting the relationships between leadership and job satisfaction. European Management Review, 22 (1), 256-270. https://doi.org/10.1111/emre.12637
Kong, H., Jiang, X., Chan, W., & Zhou, X. (2018). Job satisfaction research in the field of hospitality and tourism. International Journal of Contemporary Hospitality Management , 30 (5), 2178-2194. https://doi.org/10.1108/IJCHM-09-2016-0525
Le Roux, D., Olivès, R., & Neveu, P. (2023). Combining entropy weight and TOPSIS method for selection of tank geometry and filler material of a packed-bed thermal energy storage system. Journal of Cleaner Production , 414 , 137588. https://doi.org/10.1016/j.jclepro.2023.137588
Li, Y., Zhang, J. P., He, Y. Z., & Li, Z. (2023). Suitability evaluation method for preventive maintenance of asphalt pavement based on interval-entropy weight-TOPSIS. Construction and Building Materials , 409 , 134098. https://doi.org/10.1016/j.conbuildmat.2023.134098
Loo, S. H., Wider, W., Lajuma, S., Jiang, L., Kenikasahmanworakhun, P., Tanucan, J. C. M., & Ahmad Khadri, M. W. A. (2024). Key factors affecting employee job satisfaction in Malaysian manufacturing firms post COVID-19 pandemic: A Delphi study. Cogent Business & Management, 11 (1), 2380809. https://doi.org/10.1080/23311975.2024.2380809
Mayo, E. (1933). Chapter III: The Hawthorne experiment. In The human problems of an industrial civilization (pp. 55-76). Western Electric Company.
Memon, A. H., Khahro, S. H., Memon, N. A., Memon, Z. A., & Mustafa, A. (2023). Relationship between job satisfaction and employee performance in the construction industry of Pakistan. Sustainability , 15 (11), 8699. https://doi.org/10.3390/su15118699
Pan, B., Shen, X., Liu, L., Yang, Y., & Wang, L. (2015). Factors associated with job satisfaction among university teachers in northeastern region of China: A cross-sectional study. International Journal of Environmental Research and Public Health, 12 (10), 12761-12775. https://doi.org/10.3390/ijerph121012761
Quynh, V. T. N. (2023). An integrated dynamic generalized trapezoidal fuzzy AHPTOPSIS approach for evaluating sustainable performance of bank. Advances in Decision Sciences , 27 (1), 68-86. https://doi.org/10.47654/v27y2023i1p68-86
Shannon, C. E. (1948). A mathematical theory of communication. The Bell System Technical Journal , 27 (3), 379-423.
Satı, Z. E. (2024). Comparison of the criteria affecting the digital innovation performance of the European Union (EU) member and candidate countries with the entropy weight-TOPSIS method and investigation of its importance for SMEs. Technological Forecasting and Social Change , 200 , 123094. https://doi.org/10.1016/j.techfore.2023.123094
Samad, A., Muhammad, J., & Ali, R. (2025). Enhancing business system performance through confidence-based algebraic aggregation and the P, Q, R-Fraction Fuzzy Model for robust decision-making. Journal of Intelligent Management Decision , 4 , 78-91. https://doi.org/10.56578/jimd040201
Stephan, U., Strauss, K., Gorgievski, M. J., & Wach, D. (2024). How entrepreneurs influence their employees' job satisfaction: The double-edged sword of proactive personality. Journal of Business Research, 174 , 114492. https://doi.org/10.1016/j.jbusres.2023.114492
Song, M., Zhu, Q., Peng, J., & Gonzalez, E. D. S. (2017). Improving the evaluation of cross efficiencies: A method based on Shannon entropy weight. Computers & Industrial Engineering , 112 , 99-106. https://doi.org/10.1016/j.cie.2017.07.023
Su, J., Xu, B., Liu, H., Chen, Y., & Zhang, X. (2025). A probabilistic hesitant fuzzy multi-criteria decision-making method based on CSOGRMILP and Borda-CoCoSo. International Journal of Fuzzy Systems , 1-18.
Van, L. T. H., Lang, L. D., Ngo, T. L. P., & Ferreira, J. (2024). The impact of internal social responsibility on service employees' job satisfaction and organizational engagement. Service Business, 18 , 101-131. https://doi.org/10.1007/s11628-024-00555-1
Wei, Z., Ji, D., & Yang, L. (2023). Comprehensive evaluation of water resources carrying capacity in Henan Province based on entropy weight TOPSIS—coupling coordination—obstacle model. Environmental Science and Pollution Research , 30 (54), 115820-115838. https://doi.org/10.1007/s11356-023-30456-1
Wang, J., Mo, L., & Ma, Z. (2023). Evaluation of port competitiveness along China's "Belt and Road" based on the entropy-TOPSIS method. Scientific Reports , 13 (1), 15717. https://doi.org/10.1038/s41598-023-42755-1
Yu, X., Suntrayuth, S., & Su, J. (2020). A comprehensive evaluation method for industrial sewage treatment projects based on the improved entropy-topsis. Sustainability , 12 (17), 6734. https://doi.org/10.3390/su12176734
Yao, J., Zhao, Z., & Zhao, J. (2024). Multi-source decision-making information fusion framework for evaluating coexisting-cooperative-cognitive capabilities of collaborative robots using text clustering and combination weighting. Advanced Engineering Informatics , 62 , 102722. https://doi.org/10.1016/j.aei.2024.102722
Zhang, X., & Su, J. (2018). An integrated QFD and 2-tuple linguistic method for solution selection in crowdsourcing contests for innovative tasks. Journal of Intelligent & Fuzzy Systems , 35 (6), 6329-6342. https://doi.org/10.3233/JIFS-181122
Zhang, X., & Su, J. (2019). A combined fuzzy DEMATEL and TOPSIS approach for estimating participants in knowledge-intensive crowdsourcing. Computers & Industrial Engineering , 137 , 106085. https://doi.org/10.1016/j.cie.2019.106085
Zhou, X., Rasool, S. F., Yang, J., & Asghar, M. Z. (2021). Exploring the relationship between despotic leadership and job satisfaction: The role of self-efficacy and leader–member exchange. International Journal of Environmental Research and Public Health , 18 (10), 5307. https://doi.org/10.3390/ijerph18105307
Related Articles
Related Author
Related Institution
京公网安备11010802024621