14卷 第3期
1.Faculty of Tourism, Tourism Research and Development Center, Near East University, Nicosia 99010, Cyprus
2.Faculty of Tourism, University of Kyrenia, Kyrenia, 99010, Cyprus
纸质出版日期： 2023-10-01 ，
Scan QR Code
(2023). Tourism Education Programme Adoption to Learning Organization and Human Resources Industry for Service Quality. 华夏人力资源管理学报, 14(3), 59-69.
Bahcelerli Nesrin M.,Altınay Mehmet.Tourism Education Programme Adoption to Learning Organization and Human Resources Industry for Service Quality[J].Journal of Chinese Human Resources Management,2023,14(03):59-69.
(2023). Tourism Education Programme Adoption to Learning Organization and Human Resources Industry for Service Quality. 华夏人力资源管理学报, 14(3), 59-69. DOI： 10.47297/wspchrmWSP2040-800505.20231403.
Bahcelerli Nesrin M.,Altınay Mehmet.Tourism Education Programme Adoption to Learning Organization and Human Resources Industry for Service Quality[J].Journal of Chinese Human Resources Management,2023,14(03):59-69. DOI： 10.47297/wspchrmWSP2040-800505.20231403.
Today
organizations with a learning culture and systems that encourage learning have become the driving forces of the information age. In this study
it is aimed to determine the students' views on the adoption of the learning organization and human resources sector for the service quality of the tourism education program. The research was carried out with the qualitative research method. The study group of the research consisted of 37 students studying at the faculty of tourism. The data of the research were collected with a semi-structured interview form. The data of the research were analyzed by content analysis. As a result of the research
the participants defined learning organizations as organizations that constantly learn
access and synthesize information. In this respect
considering the importance of human resources in the tourism sector
the importance of cooperation between the sector and the educational institution and the importance of teamwork skills are emphasized in terms of service quality.
Human resourcesService qualityTourism education
Abdiyev, A. C., & Alimardonov, A. A. (2022). Personnel management in the field of tourism. Scientific Progress, 3(2), 495-501.
Al-Janabi, A. S. H., Mhaibes, H. A., & Hussein, S. A. (2022). The role of learning organizations in crisis management strategy: A case study. Corporate & Business Strategy Review, 3(1), 8-21. https://doi.org/10.22495/cbsrv4i1art1
Alromeedy, B. S., & Talhi, F. Z. (2019). Are the Egyptian travel agencies learning organizations? Strategy & Development Review, 9(16). https://doi.org/10.34276/1822-000-016-019
Alshammari, A. A. (2020). The impact of human resource management practices, organizational learning, organizational culture and knowledge management capabilities on organizational performance in Saudi organizations: A conceptual framework. Revista Argentina de Clínica Psicológica, 29(4), 714.
Antunes, H. D. J. G., & Pinheiro, P. G. (2020). Linking knowledge management, organizational learning and memory. Journal of Innovation & Knowledge, 5(2), 140-149. https://doi.org/10.1016/j.jik.2019.04.002
Asmelash, A. G., & Kumar, S. (2019). The structural relationship between tourist satisfaction and sustainable heritage tourism development in Tigrai, Ethiopia. Heliyon, 5(3). https://doi.org/10.1016/j.heliyon.2019.e01335
Chanani, U. L., & Wibowo, U. B. (2019). A learning culture and continuous learning for a learning organization. KnE Social Sciences, 3(17), 591-598. https://doi.org/10.18502/kss.v3i17.4686
Chen, B. T. (2017). Service innovation performance in the hospitality industry: The role of organizational training, personal-job fit and work schedule flexibility. Journal of Hospitality Marketing & Management, 26(5), 474-488. https://doi.org/10.1080/19368623.2017.1264344
Demir, M., & Demir, Ş. Ş. (2015). Otel işletmelerinde yenilik yönetimi – İlkeler ve örnekler. Detay Yayıncılık.
Edelheim, J. (2020). How should tourism education values be transformed after 2020? Tourism Geographies, 22(3), 547-554. https://doi.org/10.1080/14616688.2020.1760927
Ekasani, K. A., Bhuanaputri, N. K. A. W., Yosephanny, P., & Alberta, F. J. (2020). The role of educational tourism for Indonesia development. Journal of Business on Hospitality and Tourism, 6(2), 170-176. http://dx.doi.org/10.22334/jbhost.v6i2.217
El Alfy, S., & Abukari, A. (2020). Revisiting perceived service quality in higher education: Uncovering service quality dimensions for postgraduate students. Journal of Marketing for Higher Education, 30(1), 1-25. https://doi.org/10.1080/08841241.2019.1648360
Elshaer, A. M., & Marzouk, A. M. (2019). Vocational skills training in higher tourism and hospitality education in Egypt: An analytical framework. International Journal on Recent Trends in Business and Tourism (IJRTBT), 3(3), 12-26. https://ejournal.lucp.net/index.php/ijrtbt/article/view/735/687
Ghayas, M. M., & Khan, M. M. S. (2019). Learning organizational practices and job satisfaction: A case of IT sector of Karachi. International Journal of Experiential Learning & Case Studies, 4(2), 269-277. https://ijelcs.iobm.edu.pk/wp-content/uploads/2022/04/287-Article-Text-986-1-11-20201026.pdf
Giudici, M., & Filimonau, V. (2019). Exploring the linkages between managerial leadership, communication and teamwork in successful event delivery. Tourism Management Perspectives, 32, 100558. https://doi.org/10.1016/j.tmp.2019.100558
Godovykh, M., & Tasci, A. D. (2020). Customer experience in tourism: A review of definitions, components, and measurements. Tourism Management Perspectives, 35, 100694. https://doi.org/10.1016/j.tmp.2020.100694
Gupta, P., & Kaushik, N. (2018). Dimensions of service quality in higher education–Critical review (students' perspective). International Journal of Educational Management, 32(4), 580-605. https://doi.org/10.1108/IJEM-03-2017-0056
Halmaghi, E. E. (2021). Transformation of higher education institutions into "learning organizations". Scientific Bulletin, 26(1), 39-45. https://doi.org/10.2478/bsaft-2021-0005
Harris, A., & Jones, M. (2018). Leading schools as learning organizations. School Leadership & Management, 38(4), 351-354. https://doi.org/10.1080/13632434.2018.1483553
Hussain, K., Ahmad, A. M., Ragavan, N. A., & Leong, Q. L. (2020). Raising standards for hospitality and tourism education in Malaysia. Worldwide Hospitality and Tourism Themes, 12(2), 199-206. https://doi.org/10.1108/WHATT-12-2019-0083
Kalbaska, N., & Cantoni, L. (2022). E-learning in tourism education. In Handbook of e-tourism (pp. 1667-1686). Springer. https://doi.org/10.1007/978-3-030-05324-6_104-1
Kallou, S., Kikilia, A., & Kalogiannakis, M. (2022). Emotional intelligence development in tourism education and training through digital technologies. In Innovations in learning and technology for the workplace and higher education: Proceedings of 'The Learning Ideas Conference'2021 (pp. 149-159). Springer. https://doi.org/10.1007/978-3-030-90677-1_15
Koc, E., & Ayyildiz, A. Y. (2022). An overview of tourism and hospitality scales: Discussion and recommendations. Journal of Hospitality and Tourism Insights, 5(5), 927-949. https://doi.org/10.1108/JHTI-06-2021-0147
Kotler, P., & Armstrong, G. (2011). Principles of marketing (14th ed.). Pearson Prentice Hall.
Lee, M. J., Kang, H., Choi, H., Lee, J. W., & Olds, D. (2019). Students' perceptions of hospitality education quality in the United States higher education: Domestic versus international students. Journal of Hospitality, Leisure, Sport & Tourism Education, 25, 100212. https://doi.org/10.1016/j.jhlste.2019.100212
Madera, J. M., Yang, W., Wu, L., Ma, E., & Xu, S. (2023). Diversity and inclusion in hospitality and tourism: Bridging the gap between employee and customer perspectives. International Journal of Contemporary Hospitality Management. Ahead of print. https://doi.org/10.1108/IJCHM-04-2023-0450
Malik, P., & Garg, P. (2020). Learning organization and work engagement: The mediating role of employee resilience. The International Journal of Human Resource Management, 31(8), 1071-1094. https://doi.org/10.1080/09585192.2017.1396549
Miao, H., & Wang Bassham, M. (2007). Embracing customer service in libraries. Library Management, 28(1/2), 53-61. https://doi.org/10.1108/01435120710723545
Miller, M. T. (2021). Do learning organizations learn? Higher education institutions and pandemic response strategies. The Learning Organization, 28(1), 84-93. https://doi.org/10.1108/TLO-09-2020-0159
Napitupulu, J., Pramono, R., & Saragih, E. L. L. (2021). Determinants of tourist attraction of the heritage tourism. Journal of Environmental Management & Tourism, 12(2), 507-514.
Noerkhalishah, N., Abbas, E. W., & Permatasari, M. A. (2020). The utilization of tourism education packages in Amanah Borneo Park as a learning resources on social studies. The Innovation of Social Studies Journal, 1(2), 158-168. https://doi.org/10.20527/iis.v1i2.2093
Ostrovska, H. Y., Sherstiuk, R. P., Tsikh, H. V., Demianyshyn, V. H., & Danyliuk-Chernykh, I. M. (2021). Conceptual principles of learning organization building. Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, 10 (3), 167-172. https://doi.org/10.33271/nvngu/2021-3/167
Paraschiva, G. A., Draghici, A., & Mihaila, C. V. (2019). A research on schools as learning organizations: A theoretical approach. International Journal of Management, Knowledge and Learning, 8(2), 159-178. http://www.issbs.si/press/ISSN/2232-5697/8_159-178.pdf
Patton, M. (2014). Qualitative research and evaluation methods (4th ed.). Sage.
Pelit, E., & Çetin, A. (2019). Turizm işletmelerinde insan kaynakları yönetimi işlevi olarak performans değerlendirme ve sorunlar: Kavramsal bir değerlendirme. İstanbul Aydın Üniversitesi Dergisi, 11 (2), 165-203. https://dergipark.org.tr/tr/pub/iaud/issue/44080/543176
Pereda, M., Airey, D., & Bennett, M. (2007). Service quality in higher education: The experience of overseas students. Journal of Hospitality, Leisure, Sport and Tourism Education, 6(2), 55-67. https://api.semanticscholar.org/CorpusID:143959085
Phuong, H. V., & Huy, T. H. (2022). Effects of teamwork on employee performance: A case study of the hotel sector in Can Tho City, Vietnam. GeoJournal of Tourism and Geosites, 41(2), 472-476. https://doi.org/10.30892/gtg.41218-852
Purwanto, A. (2022). Tourist satisfaction and performance of tourism industries: How the role of innovative work behaviour, organizational citizenship behaviour? Journal of Industrial Engineering & Management Research, 3(1), 1-12. https://www.jiemar.org/index.php/jiemar/article/view/246
Qiu, H., Li, Q., & Li, C. (2021). How technology facilitates tourism education in COVID-19: Case study of Nankai University. Journal of Hospitality, Leisure, Sport & Tourism Education, 29, 100288. https://doi.org/10.1016/j.jhlste.2020.100288
Radjenovic, M. (2019). Perception of worker quality in tourism in selected countries of the former Yugoslavia. Transformations in Business & Economics, 18(3), 128-136.
Ribeiro, L. M. R. P., Gonçalves, E., & Guerra, R. J. D. C. (2020). The importance of qualification of the human resources in tourism: A study applied to travel agents in Portugal. PASOS, 18(4), 667-682. https://doi.org/10.25145/j.pasos.2020.18.047
Rossidis, I., Belias, D., & Vasiliadis, L. (2021). Strategic human resource management in the international hospitality industry. An extensive literature review. In Culture and tourism in a smart, globalized, and sustainable world: 7th International Conference of IACuDiT, Hydra, Greece, 2020 (pp. 337-346). Springer. https://doi.org/10.1007/978-3-030-72469-6_22
Tomasi, S., Paviotti, G., & Cavicchi, A. (2020). Educational tourism and local development: The role of universities. Sustainability, 12(17), 6766. https://doi.org/10.3390/su12176766
Vasconcelos, S., & Balula, A. (2019). Do you speak digital?–A literature review on language and digital competences in tourism education. Tourism in Southern and Eastern Europe, 5, 729-737. https://doi.org/10.20867/tosee.05.32
Virolainen, M. H., Heikkinen, H. L., Laitinen-Väänänen, S., & Rautopuro, J. (2021). The transformation of learning: From learning organizations to a landscape of ecosystems. In The SAGE handbook of learning and work. https://doi.org/10.4135/9781529757217
Weldy, T. G., & Gillis, W. E. (2010). The learning organization: Variations at different organizational levels. The Learning Organization, 17(5), 455-470. https://doi.org/10.1108/09696471011059831
Yıldırım, A., & Şimşek, H. (2016). Qualitative research methods in social sciences. Seçkin.
Yuan, A., & Chayanuvat, A. (2021). Analysis of organizational learning obstacles and how to make organizations learn. Internafional Journal of Arts and Social Science, 4(4), 147-151. https://www.ijassjournal.com/2021/V4I4/4146575862.pdf
Related Author
Related Institution
京公网安备11010802024621