The foundation of reform and development lies in stability. It is only through social stability that orderly progress in reform and development can be achieved. Nevertheless

public conflicts arising from various contradictions during transitional phases present a challenge to social stability and the advancement of reform and development. Therefore

studying the management of public conflicts holds significant practical importance. This study examines a representative case of NIMBY conflict

utilizing a process-way analysis framework to investigate effective strategies for handling public conflicts. Analysis of the challenges encountered in managing public conflicts during Yuhang's "5.10" antiwaste incineration plant incident

and the successful measures taken to address them

reveals that effective management of public conflicts relies on shifting public decision-making from closed to open processes

focusing on comprehensive process management rather than just emergency response

adopting communication and negotiation over administrative enforcement

and leveraging mainstream media to enhance communication

guidance

influence

and credibility in the age of self-media.