The Impacts of the Servant Leadership on the Innovative Work Behaviors: Looking at the Role of Public Service Motivation and Employee Engagement

Shofia Amin; Muthia Shahnaz; Amirul Mukminin

doi:10.47297/wspchrmWSP2040-800502.20241502

PDF
Export
Share
Collection
Album

The Impacts of the Servant Leadership on the Innovative Work Behaviors: Looking at the Role of Public Service Motivation and Employee Engagement

Volume 15, Issue 2

Views: 0 Downloads: 533

The Impacts of the Servant Leadership on the Innovative Work Behaviors: Looking at the Role of Public Service Motivation and Employee Engagement
The Impacts of the Servant Leadership on the Innovative Work Behaviors: Looking at the Role of Public Service Motivation and Employee Engagement
Universitas Jambi, Indonesia
Vol. 15, Issue 2, Pages: 41-54(2024)
Published：15 April 2024
DOI：10.47297/wspchrmWSP2040-800502.20241502
Accepted：

Scan QR Code

Amin Shofia,Shahnaz Muthia,Mukminin Amirul.The Impacts of the Servant Leadership on the Innovative Work Behaviors: Looking at the Role of Public Service Motivation and Employee Engagement[J].Journal of Chinese Human Resources Management,2024,15(02):41-54.
DOI：

Amin Shofia,Shahnaz Muthia,Mukminin Amirul.The Impacts of the Servant Leadership on the Innovative Work Behaviors: Looking at the Role of Public Service Motivation and Employee Engagement[J].Journal of Chinese Human Resources Management,2024,15(02):41-54. DOI： 10.47297/wspchrmWSP2040-800502.20241502.

摘要

Abstract

This study examines the effect of servant leadership

public service motivation

and employee engagement on the state civil apparatus's innovative work behavior. The data were collected by distributing a questionnaire to 201 government officials in Indonesia. The results showed that there was no significant and positive effect of servant leadership on innovative work behavior and employee engagement. However

servant leadership significantly and positively affected public service motivation. Public service motivation fully mediates variables in the relationship between servant leadership and innovative work behavior. Meanwhile

employee engagement showed a partial mediating effect between public service motivation and innovative work behavior. It showed that public service and employee engagement directly affect innovative work behavior. The implication of this research shows that innovation behavior can be improved directly by increasing public service motivation and employee engagement. Therefore

public service motivation should be the key decisional factor in the government officials' recruitment process because public service motivation is closely related to employees' mindsets that will affect their characters and work attitudes such as employee engagement.

关键词

Keywords

references

Afsar, B., & Badir, Y. (2017). Workplace spirituality, perceived organizational support and innovative work behavior: The mediating effects of person-organization fit. Journal of Workplace Learning , 29 (2), 95-109. https://doi.org/10.1108/JWL-11-2015-0086

AlEssa, H. S., & Durugbo, C. M. (2022). Systematic review of innovative work behavior concepts and contributions. Management Review Quarterly , 72 , 1171-1208. Springer International Publishing. https://doi.org/10.1007/s11301-021-00224-x

Andersen, L. B., Jensen, U. T., & Kjeldsen, A. M. (2020). Public service motivation and its implications for public service. In The palgrave handbook of the public servant (pp. 1-18). Palgrave Macmillan. https://doi.org/10.1007/978-3-030-03008-7_81-1

Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JDR approach. Annual Review of Organizational Psychology and Organizational Behavior , 1 , 389-411. https://doi.org/10.1146/annurev-orgpsych-031413-091235

Barreiro, C. A., & Treglown, L. (2020). What makes an engaged employee? A facet-level approach to trait emotional intelligence as a predictor of employee engagement. Personality and Individual Differences , 159 , 109892. https://doi.org/10.1016/j.paid.2020.109892

Bos-nehles, A., Bondarouk, T., & Nijenhuis, K. (2016). Innovative work behaviour in knowledge- intensive public sector organizations : The case of supervisors in the Netherlands fire services. The International Journal of Human Resource Management , 28 (2), 379-398. https://doi.org/10.1080/09585192.2016.1244894

Breaugh, J., Ritz, A., & Alfes, K. (2018). Work motivation and public service motivation: Disentangling varieties of motivation and job satisfaction. Public Management Review , 20 (10), 1423-1443. https://doi.org/10.1080/14719037.2017.1400580

Budiyanti, H., Patiro, S. P. S., & Yamin, A. (2019). Public service motivation measurement: A test of Perry's scale in Indonesia. JKAP (Jurnal Kebijakan dan Administrasi Publik) , 23 (1), 16. https://doi.org/10.22146/jkap.39653

Coun, M. J. H., Edelbroek, R., Peters, P., & Blomme, R. J. (2021). Leading innovative work-behavior in times of COVID-19: Relationship between leadership style, innovative work-behavior, work-related flow, and IT-enabled presence awareness during the first and second wave of the COVID-19 pandemic. Frontiers in Psychology , 12 , 717345. https://doi.org/10.3389/fpsyg.2021.717345

Danaei, A., & Iranbakhsh, F. (2016). Key drivers of innovative behavior in hotel industry: Evidence from a developing country. Iranian Journal of Management Studies (IJMS) , 9 (3), 599-625.

De Jong, J., & Den Hartog, D. (2010). Measuring innovative work behaviour. Creativity and Innovation Management , 19 (1), 23–36. https://doi.org/10.1111/j.1467-8691.2010.00547.x

De Simone, S., Cicotto, G., Pinna, R., & Giustiniano, L. (2016). Engaging public servants: Public service motivation, work engagement and work-related stress. Management Decision , 54 (7), 1569-1594. https://doi.org/10.1108/MD-02-2016-0072

De Vries, H., Bekkers, V., & Tummers, L. (2016). Innovation in the public sector: A systematic review and future research agenda. Public Administration , 94 (1), 146-166. https://doi.org/10.1111/padm.12209

Demircioglu, M. A., Hameduddin, T., & Knox, C. (2023). Innovative work behaviors and networking across government. International Review of Administrative Sciences , 89 (1), 145-164. https://doi.org/10.1177/00208523211017654

Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research. Leadership Quarterly , 30 (1), 111-132. https://doi.org/10.1016/j.leaqua.2018.07.004

Franco, M., & Antunes, A. (2020). Understanding servant leadership dimensions: Theoretical and empirical extensions in the Portuguese context. Nankai Business Review International , 11 (3), 345-369. https://doi.org/10.1108/NBRI-08-2019-0038

Gogoi, B. (2021). Barriers to innovative work behaviour : A critical analysis. International Journal of Management (IJM) , 12 (3), 368-377.

Greenleaf, R. K. (1998). The power of servant-leadership . Berretti Koehler.

Iqbal, A., Latif, K. F., & Ahmad, M. S. (2020). Servant leadership and employee innovative behaviour: Exploring psychological pathways. Leadership and Organization Development Journal , 41 (6), 813-827. https://doi.org/10.1108/LODJ-11-2019-0474

Lawande, N. (2023). Understanding the association between constructive nonconformity and innovative work behavior: An employee perspective. Australasian Accounting, Business and Finance Journal , 17 (1), 83-96. https://doi.org/10.14453/aabfj.v17i1.07

Li, M., & Hsu, C. H. C. (2016). A review of employee innovative behavior in services. International Journal of Contemporary Hospitality Management , 28 (12), 1-39. http://dx.doi.org/10.1108/IJCHM-04-2015-0214

Liden, R. C., Wayne, S. J., Meuser, J. D., Hu, J., Wu, J., & Liao, C. (2015). Servant leadership: Validation of a short form of the SL-28. Leadership Quarterly , 26 (2), 254-269. https://doi.org/10.1016/j.leaqua.2014.12.002

Maqbool, S., Černe, M., & Bortoluzzi, G. (2019). Micro-foundations of innovation: Employee silence, perceived time pressure, flow and innovative work behaviour. European Journal of Innovation Management , 22 (1), 125-145. https://doi.org/10.1108/EJIM-01-2018-0013

Miao, Q., Newman, A., Schwarz, G., & Cooper, B. (2018). How leadership and public service motivation enhance innovative behavior. Public Administration Review , 78 (1), 71-81. https://doi.org/10.1111/puar.12839

Perry, J. L. (1996). Measurin g public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory , 6 (1), 5-22. https://doi.org/10.1093/oxfordjournals.jpart.a024303

Perry, J. L., Hondeghem, A., & Wise, L. R. (2010). Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public Administration Review , 70 (5), 681-690. https://doi.org/10.1111/j.1540-6210.2010.02196.x

Ricard, L. M., Klijn, E. H., Lewis, J. M., & Ysa, T. (2017). Assessing public leadership styles for innovation: A comparison of Copenhagen, Rotterdam and Barcelona. Public Management Review , 19 (2), 134-156. https://doi.org/10.1080/14719037.2016.1148192

Ryan, R. M., & Deci, E. L. (2000). Intrinsic and extrinsic motivations: Classic definitions and new directions. Contemporary Educational Psychology , 25 (1), 54-67. https://doi.org/10.1006/ceps.1999.1020

Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement , 66 (4), 701-716.

Slack, N. J., Singh, G., Narayan, J., & Sharma, S. (2020). Servant leadership in the public sector: Employee perspective. Public Organization Review , 20 (4), 631-646. https://doi.org/10.1007/s11115-019-00459-z

Su, W., Lyu, B., Chen, H., & Zhang, Y. (2020). How does servant leadership influence employees' service innovative behavior? The roles of intrinsic motivation and identification with the leader. Baltic Journal of Management , 15 (4), 571-586. https://doi.org/10.1108/BJM-09-2019-0335

Suseno, Y., Standing, C., Gengatharen, D., & Nguyen, D. (2020). Innovative work behaviour in the public sector: The roles of task characteristics, social support, and proactivity. Australian Journal of Public Administration , 79 (1), 41-59. https://doi.org/10.1111/1467-8500.12378

Zeeshan, S., Ng, S. I., Ho, J. A., & Jantan, A. H. (2021). Assessing the impact of servant leadership on employee engagement through the mediating role of self-efficacy in the Pakistani banking sector. Cogent Business and Management , 8 (1), 1963029. https://doi.org/10.1080/23311975.2021.1963029

Zeng, J., & Xu, G. (2020). How servant leadership motivates innovative behavior: A moderated mediation model. International Journal of Environmental Research and Public Health , 17 (13), 1-14. https://doi.org/10.3390/ijerph17134753

Alert me when the article has been cited

Submit

The Role of Transformational Leadership on Employee Performance Through Innovative Work Behavior in a Public Transportation Company

Related Author

Ahmad Azmy Faculty of Economics and Business, Paramadina University, Jakarta

Didin Hikmah Perkasa

Related Institution

Faculty of Economics and Business, Paramadina University, Jakarta

⁰